Frequently Asked Questions

AVU Collective takes a protocol-driven, outcome-based approach to aesthetic care. Instead of offering isolated treatments, we create comprehensive plans tailored to your unique goals, biology, and lifestyle. Our integrative model combines medical aesthetics, skincare, hair restoration, and wellness under one roof, ensuring all aspects of your health and beauty are addressed holistically.

Yes, we require a consultation before most treatments. This allows us to understand your goals, assess your concerns, review your medical history, and create a personalized treatment plan. Some basic services like facials may not require a full consultation but will still include a skin analysis.

We are located at 6 Executive Court, South Barrington, IL 60010. Our hours are Monday through Thursday 9AM-7PM, and Friday through Sunday 9AM-4PM. We recommend booking appointments in advance, but we do accommodate walk-ins when possible.

You can book an appointment through our website using the "Book Now" button, by calling us at (847) 350-1640, or by emailing hello@avubrands.com. We recommend booking in advance, especially for popular services and time slots.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), debit cards, cash, and financing options through CareCredit and Cherry. We also offer package pricing and membership options for significant savings on regular treatments.

We require 24 hours notice for appointment cancellations or rescheduling. Late cancellations or no-shows may be subject to a cancellation fee. We understand emergencies happen, so please contact us as soon as possible if you need to make changes.

Downtime varies by treatment. Many of our services like facials, IV therapy, and some laser treatments have minimal to no downtime. More intensive treatments like chemical peels, microneedling, or laser resurfacing may require several days of recovery. During your consultation, we'll discuss what to expect for each specific treatment.

The number of treatments depends on your specific concerns, goals, and the type of treatment. Some treatments show immediate results, while others require a series for optimal outcomes. During your consultation, we'll create a customized treatment plan with recommended frequency and expected timeline for results.

Absolutely. Safety is our top priority. All treatments are performed by trained, certified professionals under medical supervision. We use only FDA-approved devices and products, follow strict sterilization protocols, and conduct thorough consultations to ensure each treatment is appropriate for you. Learn more about our safety policy.

Preparation varies by treatment. General recommendations include arriving with clean skin (no makeup for facial treatments), avoiding sun exposure before and after certain treatments, and disclosing all medications and supplements. You'll receive specific pre-treatment instructions when you book your appointment.

Results timelines vary by treatment. Some treatments like HydraFacials and certain injectables show immediate improvements. Others like laser treatments, hair restoration, or skin rejuvenation treatments develop gradually over weeks to months as your body responds and heals. We'll provide realistic expectations during your consultation.

Result longevity depends on the treatment, your skin type, lifestyle factors, and maintenance routine. Neuromodulators typically last 3-4 months, fillers 6-18 months, and many skin treatments benefit from ongoing maintenance. Our protocol approach helps extend and optimize your results over time.

Aftercare instructions are provided after every treatment and vary based on the procedure. Common recommendations include sun protection, avoiding certain activities or products, and using specific skincare products. We also offer our Skin OS home care system to support and extend your results between visits.